A Framework for developing a Quality Assurance Culture within
a Dedicated Distance Education Institution
The Commonwealth of Learning
600 – 1285 West Broadway
Vancouver, British Columbia
Canada V6H 3X8
Telephone: (1 604) 775 8200
Fax: (1 604) 775 8210
Email: info@col.org
Asian Association of Open Universities (AAOU)
Table of Contents
A brief introduction to quality assurance in distance education
Motivation
Recognising the different levels of quality
Leadership
Establishing a vision
Developing your own approach
Acknowledging that quality exists
Identifying stakeholders
Continuous improvement
Performance indicators
Policy and planning
Human resource Provision and development
Management and administration
Learners
Programme design and development
Learner assessment
Media for learning
